Resetting Passwords in HCM

Incident Report for Namely Site

Resolved

The above incident has been resolved, and system behavior should resume as expected.
Posted Jul 20, 2020 - 15:00 EDT

Update

We are actively working on a solution to this issue and will provide another update shortly.
Posted Jul 20, 2020 - 14:49 EDT

Update

We are continuing to investigate this issue and will provide another update shortly.
Posted Jul 20, 2020 - 14:21 EDT

Investigating

We are investigating reports of degraded performance in HCM, where users are unable to reset passwords for logging into HRIS, which could also be preventing employees from being onboarded.
Posted Jul 20, 2020 - 14:00 EDT
This incident affected: Namely Services.