Namely Site Status

May 17, 2021

No incidents reported today.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

Help Community Not Loading

Resolved - This incident has been resolved, and system behavior has returned to normal.
May 11, 20:11 EDT

Update - We are still waiting on further guidance from Salesforce. We will update as soon as possible.

Note that our phone service utilizes Salesforce, too, so our Service team is unable to answer calls that come into our Service line at this time. We apologize for this inconvenience.
May 11, 19:05 EDT

Identified - Our team has confirmed the issue is with Salesforce, and we are awaiting guidance and resolution from the Salesforce team. We will update as soon as we learn more.
May 11, 17:57 EDT

Investigating - We have received reports that the Help Community is not loading, and our team is currently investigating. We will update soon.
May 11, 17:25 EDT

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

Admin Unable to Enroll as Employee or View Confirmation Reports via Open Enrollment Dashboard

Resolved - The incident has been resolved, and system behavior has returned to normal.
May 4, 14:21 EDT

Identified - The issue has been identified, and our team is currently working to fix the issue. We will update shortly.
May 4, 13:11 EDT

Investigating - We are currently investigating reports that admins are unable to enroll on behalf of their employees or view confirmation reports via the Open Enrollment Dashboard. Note that both of these actions can still be done directly in Namely Payroll, and employees are still able to do their own enrollments via the Namely homepage. We will update shortly.
May 4, 12:49 EDT

Org Chart Not Appearing for Non-Org Units Clients

Resolved - This incident has been resolved, and system behavior should resume as expected.
May 4, 12:08 EDT

Identified - Our team has identified the issue, and a fix is currently being implemented. We will provide an update shortly.
May 4, 11:19 EDT

Investigating - We are currently investigating reports that clients who have not been migrated to Org Units are unable to view their Org Chart. We will provide an update shortly.
May 4, 10:58 EDT

May 3, 2021

Namely Payroll Degraded Performance

Resolved - This incident has been resolved, and system behavior should resume as expected.
May 3, 09:38 EDT

Investigating - We are currently investigating reports of degraded performance in Namely Payroll, where certain employees and admins are unable to process payroll and view pay stubs. We will provide an update shortly.
May 3, 09:27 EDT